1. Information We Collect
- Personal contact details: name, email address and mobile number.
- Account data: login-related information, profile details and saved preferences.
- Order data: billing and shipping address, products ordered, transaction references and order history.
- Support and business enquiries: complaint correspondence, enquiry details and, for business enquiries, company information.
- Technical and preference data: device/browser information, IP address, relevant cookies, site usage where collected, and marketing preferences/consent records.
2. How We Use Information
We process relevant information for customer account management, order processing, payments, shipping and tracking, support, refunds, enquiries, website operations and security, and compliance with applicable accounting, tax and legal duties. Processing will be limited to appropriate purposes and lawful bases or consent where required.
3. Payment Processing
Payments are handled by the authorized payment services actually enabled at checkout. We may receive transaction references, payment status and information needed for order validation, reconciliation and refunds. We do not claim to store card details unless the implemented system has been verified to do so and corresponding disclosures are approved.
4. Sharing of Information
We may share relevant information with authorized payment providers, courier partners, website infrastructure/service providers and other parties where needed for the relevant service or to meet a legal obligation. Information sharing will be limited to what is reasonably necessary and permitted by applicable law.
5. Marketing Communications
Necessary transactional communications may be sent for orders, payments, delivery, refunds and support. Product updates, offers and other promotional messages by email, SMS or WhatsApp will be sent only where the customer has provided the required separate, optional consent. Declining promotional messages will not affect purchasing or service. Customers may change preferences, use an available unsubscribe option or contact info@biltekindia.in to withdraw consent.
6. Cookies & Similar Technologies
The website may use cookies or similar technologies for essential features, sessions and security. Where optional analytics or marketing tools are used, we will disclose their purposes and provide relevant choices as required by applicable law.
7. Data Security
We aim to maintain appropriate technical and organizational safeguards to reduce unauthorized access, misuse, loss, alteration and disclosure. Access to personal information is restricted by operational role.
8. Data Retention
We retain personal information for as long as necessary for its purpose, customer service, appropriate business operations and legal duties. Accounting, tax, transaction and other legally required records may be kept for prescribed periods. Data no longer required will be deleted or otherwise handled in accordance with applicable law. A single universal retention period does not apply to every category of data.
9. Self-Service Account Deletion
Customers may request account deletion through My Account > Privacy & Account > Delete My Account. Reasonable authentication or identity verification may be required. Eligible account information will be deleted and access disabled; active refunds, complaints and legally required tax/transaction records may require restricted retention. The customer will receive confirmation when the request has been processed. If you cannot access your account, you may send the request by email to info@biltekindia.in.
10. Your Privacy Rights
Subject to applicable law, customers may request relevant information about their data processing, correction or updating, withdrawal of marketing consent, erasure of eligible personal information, account closure and assistance with privacy complaints. Customers may use relevant account features or write to info@biltekindia.in. Identity may be verified before action is taken.
11. Security Incidents
If a personal-data security incident occurs, we will assess it, take appropriate corrective measures and notify the relevant authorities and individuals when required by applicable law.
12. Third-Party Services
Third-party payment, logistics or other external services may operate under their own terms and privacy practices. Customers should review those policies where relevant.
13. Updates to This Policy
We may update this policy to reflect technical, operational or legal changes. The current version and effective date will be displayed on the website. Additional notice or consent will be obtained where legally required.
14. Privacy Contact
Biltek Exim Private Limited | Registered Office: FF1, Plot No. 608, Niti Khand-1, Indirapuram, Ghaziabad, Uttar Pradesh - 201014 | Operational / Customer Contact Office: 77, Sector 1, Vasundhara, Ghaziabad, Uttar Pradesh - 201012 | Email: info@biltekindia.in | Phone / WhatsApp: +91 97170 81373 | Business hours: Monday–Saturday, 9:00 AM–6:00 PM.