Shipping & Delivery Policy

01Delivery Coverage

We ship across India to serviceable PIN codes, subject to courier availability and product-specific transportation requirements. Delivery eligibility may vary by destination and product type. Aerosols and automotive chemicals may be subject to additional transportation restrictions. If an order cannot be shipped to the chosen location, we will inform the customer and arrange an appropriate resolution, including a refund where applicable.

02Shipping Charges

Shipping charges are calculated separately according to the delivery PIN code, shipment weight and applicable logistics requirements. The payable shipping charge is displayed at checkout before payment. Free shipping is currently not available. Any applicable taxes on shipping services will be included or disclosed appropriately in the checkout total and invoice.

03Payment Methods

We currently accept prepaid orders only. Cash on Delivery (COD) is not available. Customers may use payment methods that are actually enabled at checkout. Orders are processed after successful payment confirmation and applicable verification.

04Order Processing & Dispatch

We aim to dispatch confirmed orders within 1–2 working days, subject to stock availability, payment verification and courier acceptance. Normal business hours are Mon–Sat, 9:00 AM–6:00 PM. Sundays and declared holidays are excluded from regular dispatch working days. If processing is delayed, we will make reasonable efforts to inform the customer.

05Estimated Delivery Time

Estimated delivery times depend on the destination PIN code, courier service, product eligibility and transport conditions. Where supported, the estimate will be shown using available courier information. Delivery estimates are indicative rather than guaranteed and may change because of transport disruptions, local restrictions, weather or other circumstances. Customers may contact our team for material delays without prejudice to applicable rights.

06Order Tracking

After dispatch, tracking details will be available in the customer's website account and through the courier tracking link provided for the order. Courier systems may take time to show an initial tracking update.

07Damaged, Leaking, Incorrect or Missing Items

Customers are requested to report visible transport damage, leakage, wrong items or missing items preferably within 48 hours of delivery, so that available packing and courier evidence can be reviewed promptly. Please provide the order number, description of the issue and relevant product or packaging photographs where available. Complaints received later will also be reviewed on their merits and in accordance with applicable consumer rights.

Do not use, puncture, heat or intentionally discharge a damaged or leaking aerosol container. Contact Biltek for safe handling instructions. Eligible complaints will be reviewed for an appropriate refund, replacement or other remedy.

08Failed Delivery and Return to Origin

If delivery cannot be completed, the courier may reattempt delivery under its applicable policy. Customers should provide accurate address, contact and PIN code details. Where a shipment is returned to origin, any redelivery, refund or related charge will be assessed according to the cause of failure, the Returns & Refunds Policy and applicable consumer protection requirements. Charges are not deducted automatically without a proper basis.

09Order Cancellation

Customers may request cancellation before dispatch. When such a cancellation is accepted before dispatch, the full amount paid, including shipping charges, will be refunded. After dispatch, we will review the cancellation request case by case and may attempt a courier interception where available. If Biltek cancels an order because it cannot fulfil or legally ship it, a full refund will be arranged. Applicable customer rights remain protected.

10Returns, Refunds & Support

Eligible returns, replacements and refunds are governed by the Returns & Refunds Policy and applicable law. For assistance contact Biltek Exim Private Limited at info@biltekindia.in or +91 97170 81373 (WhatsApp Business available), Mon–Sat, 9:00 AM–6:00 PM.

11Policy Updates

We may update this policy to reflect changes in services, logistics or applicable requirements. Current terms will be available on the website. Updates will not retrospectively remove applicable rights relating to existing orders.